Dear {Client},
As manager of {business}, I’d like to extend my apology that your {item} was damaged while in our care. We were {careless/uninformed/etc.}.
I want to make this right. Please allow us to {replace/repair/compensate you for} your {item}. My understanding is that {details on value, damage done, etc.}.
Please let me know at your earliest convenience how you would like to proceed. We at {business} accept full responsibility for the damage.
Sincerely,
{Name}
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Index of letter of apology templates
