Dear {Customer},
As {CEO/owner/etc.} of {Company}, I have been looking forward to the anticipated launch of {Product Name} by {date or season}. I’m disappointed to share that we are not going to be able to meet that timeline. We now anticipate that the product will {ship/be in stores} by {time period}.
I know that you put your trust in us when you {placed your preorder/supported crowdfunding/planned project/etc.}. If you can no longer wait for the product, {options such as refund}. However, I hope that you can be patient a little longer, as this launch is going to be like no other!
Although we needed this additional time for {testing/supply chain issues/manufacturing/etc.}, everything is now in place and we have made no compromises in the quality of the product. Thank you so much for your support.
Sincerely,
{Name}
Download this apology letter template — free!
Formatted and ready to use with Microsoft Word, Google Docs, or any other word processor that can open the .DOC file format.
Index of letter of apology templates
