Dear {Name},
I am writing to apologize for the inconvenience you suffered at our {store/agency}. We regret that our own {misinformation/delay/etc.} resulted in your having to {wait/return multiple times/reorder}. We are reviewing our internal procedures to ensure that this doesn't happen again, to you or any other {customer/client}.
We would like to offer {compensation} as a token of our regret for the inconvenience. Please reach out to me at {contact information}.
Sincerely,
{Name}
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Index of letter of apology templates
