Dear {Customer},
I hope this letter finds you well. As {title} of {Business Name}, I am writing to personally apologize for a manufacturing error that introduced a flaw in {product}.
Specifically, {describe flaw and how it affects function or visual appearance}. We have taken immediate action to improve our quality control and to correct this specific issue with future runs of the product. {Elaborate if appropriate}.
Whether or not the flaw has negatively affected you or your use of the product, you are welcome to {return it for refund or replacement or other measure}. Your satisfaction is our No. 1 goal.
Enclosed please find a {coupon/gift certificate} for your trouble. I hope that we can regain your trust in our company and our products.
Sincerely,
{Name}
{Title}
enclosure: coupon or gift certificate
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Index of letter of apology templates
