Dear {Name},
Thank you for your patience and understanding as we work to fix the error that is causing server outages among several of our clients. We apologize for the delay in getting the websites up and running again. The problem was caused by {cause} and will be fixed as quickly as possible.
As we work out a solution, we will be providing updates for all of our clients here: {URL}. Please contact {contact} if you have any further questions.
We understand that you, as one of our clients, rely on our service for your business and livelihood. As such, we are crediting you with a {number of days} service, which will go into effect on {date}.
Sincerely,
{Name}
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