Dear {Name},
Argh! Imagine the sound of me pounding my head on the computer keyboard. That probably would have been more effective than our efforts to wrestle with {technology} today. It turns out that the issue was actually {software/connectivity/etc.}.
I've now got my {IT team/kids/etc.} on the issue, and I'm confident that we will be good to go next time.
I'm grateful, at least, that the glitch resulted in us being able to chat and catch up a bit. Take care, and say hi to {family/business associates} for me.
Sincerely,
{Sender}
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