Dear {Name},
I am so sorry for the incident that took place during the Zoom meeting. I had no idea that {situation} could possibly happen. While remote meetings have been an adjustment for me, I never imagined that I would be contending with {factors}, and apparently I was {overwhelmed/distracted/etc.}, because I fell short this time.
I've now {action taken} to make sure that something like this doesn't happen again. Maybe someday I will laugh about this, but for now I'm just embarrassed and regretful that I {wasted your time/caused discomfort/etc.}.
Thank you for your understanding and kindness. I will definitely take you up on your offer of {tech training/equipment/etc.}.
Sincerely,
{Sender}
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