Dear {Name},
As {CEO/owner/board chair/etc.} of {company}, I wanted to immediately and personally extend my apologies for your recent experience.
Leadership holds our clients in the highest regard, and we strive to model respect and customer service all the way down the line. On this instance, we have failed.
You never should have experienced {situation}. It was not only inappropriate but an unacceptable violation of company policy as well as my personal values.
I would like to offer you {form of compensation} as a small token of our regret for what took place.
Please feel free to contact me personally at my direct number of {number}. Again, on behalf of everyone at {company}, I am truly sorry.
Sincerely,
{Name}
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Index of letter of apology templates
