Dear {Name},
On behalf of our entire {company/management team/customer service center}, I would like to apologize for what you experienced with our employee, {Name}.
We take the customer experience very seriously. {Name} has been spoken to by management and made aware of what steps need to be taken to ensure that they can interact with clients professionally and meet our high standard of respect. In the meantime, {Name} has been placed on probation and will not be engaging with customers.
I’ve also reviewed our training procedures to see where we as a company fell short in that regard.
Thank you for bringing this issue to our attention. Again, I apologize for {Name}’s behavior. I’ve applied a {credit/gift card/refund} to your account.
Sincerely,
{Name}
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Index of letter of apology templates
