Dear {Name},
I'm sorry to inform you that {Hotel Name} is overbooked and that your room for {date(s)} is no longer available. This was caused by a system malfunction and we regret the error during such a busy travel time.
Please accept my sincerest apologies for the inconvenience. We have arranged for you to stay the {number} day(s) at {Other Hotel}, which is only {miles} away at {address}. As is our policy, we have booked you a deal equivalent to or better than the room you booked with us. The package is {description}, and you can view more details about it here: {link}.
I hope that you are able to rejoin us on {other dates of reservation}. We will upgrade you to a {better room type} at no extra charge and offer you a {discount} discount on your dining package while staying with us.
Again, I am terribly sorry for the inconvenience. Thank you for your understanding.
Sincerely,
{Name}
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