Hi {Name},
I'm so sorry to hear that your experience of {Business Name} was less than ideal! As the {owner/manager/CEO/etc.}, I would like to apologize for the poor {service/food/products/etc.} you encountered.
For the last {number of years in business}, we have made customer satisfaction our main priority. If you could give me further details, I'd be happy to look into the matter and try to rectify the situation.
In the meantime, thank you for reviewing us. If you ever return, I'd be happy to offer you {free offer or promotional item}.
Sincerely,
{Name}
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Index of letter of apology templates
