Apology to Patient

Dear {Name},

I have been informed that you are dissatisfied by the patient care at {Hospital/Clinic}. I am sorry to hear that your experience has not met the high standards we hold. We try to provide the best care for all of our patients, and your complaint is being treated with all due consideration.

In your complaint, you said that {brief summary of the nature of complaint}. Our review board has discussed the issue and agreed to {waive your fee, penalize the staff member in question, etc.} as per your request. We do this as a sign of good faith, and to assure you that we take all complaints at {Hospital/Clinic} very seriously.

Finally, you have informed us that you will not be returning to {Hospital/Clinic} in the future. I am sorry to hear it, and hope that you reconsider. We would be happy to transfer you to a new physician or {other accommodation}. If you decide to leave, please contact {contact information} so that we can release your medical records and transfer them to your new physician.

Thank you for notifying us of the problem. We wish you all the best.

Sincerely,

{Sender}

Index of letter of apology templates