Apology Letters

   Apology For Allergen Restaurant

Dear {Name},

Please accept my deep regrets for serving you a meal with {ingredient}. At our restaurant, we take great pride in accommodating patrons with {ingredient} allergies, and I'm sure our reputation is why you placed your trust in us. We failed you that day, and there is no excuse.

I have called a meeting of my entire kitchen and wait staff to review our procedures to ensure that this never happens again. I realize that exposing you to this allergen was more than an oversight or inconvenience; our error put your health at risk.

I am so grateful to hear that you have recovered from the allergic reaction. Everyone on my staff had you in our thoughts and prayers. I hope you received the {flowers/balloons/cards} we sent.

If you can bring yourself to trust us again, it would be my honor to extend to you and your family the offer of {number} of complimentary meals. We hope to see you at our establishment again in the future.



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Index of letter of apology templates