Dear {Client},
Thank you for reaching out to me. As salon {owner/manager}, I was so sorry to learn that you are disappointed with your {haircut/hair coloring} from {date}.
At {Salon Name}, our commitment to clients is complete satisfaction. Please let me know how I can make this right.
I would be happy to {cut your hair personally/refund your money/offer the next cut or color for free/etc.}. Or, please feel free to suggest a solution. If I understand correctly, the main issue was {length/color/consistency/etc.}.
Again, I apologize for any stress and inconvenience.
Sincerely,
{Name}
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Index of letter of apology templates
