Dear {Name},
We are writing to reiterate our regret that your reservation for {room/car rental} was cancelled. We apologize for this {staff error/overbooking/natural disasater}.
Your card will not be charged. We hope you will consider {staying/renting} with us again. Enclosed please find a {coupon/voucher} as a token of our commitment to service.
Sincerely,
{Name}
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Index of letter of apology templates
