Apology Letters

   Apology For Data Breach

Dear {Customer},

Because you are valued customer of {Company}, we wanted to immediately make you aware of an unfortunate data breach potentially affecting some of our clients’ personal information.

We recently discovered {describe type of breach}. Due to this unauthorized access, your data may have been compromised.

The good news is: {limits to what was accessed, such as email addresses but not passwords, along with other reassuring details}. Also, rest assured that {we do not store your payment information}. However, you may want to {change your password/watch your bank account/etc.}.

We would like to offer you {gift certificate/free credit monitoring/etc.} for your inconvenience. You can learn more about these options here: {web link or attachment}.

The security of your information is of utmost importance to us, and we are taking steps to greatly reduce the possibility of something like this happening in the future. Specifically, {describe investigation, security enhancements, and other measures}.

We look forward to regaining your trust.



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Index of letter of apology templates