Dear {Student},
On behalf of {University Name}, I hope you can accept our apology. We were wrong to {action}. We pride ourselves on maintaining the highest standards of accuracy and ethics, and this time we fell short.
I have reached out to {department/financial aid/admissions/etc.} on your behalf, in the hopes that {remedy}.
Again, I apologize for any stress or expense this mistake has caused you and your family. Please feel free to reach out to me at {direct contact information} if I can add any further insight or assistance.
Sincerely,
{Name}
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Index of letter of apology templates
