Dear {Customer},
As manager of {business}, I’d like to apologize for your negative experience during the delivery and installation of {appliance/system/etc.} We are disappointed that we did not live up to our standards on this occasion, and we want to make it right.
My understanding is that {driver was late/property was damaged/item was installed wrong/etc.}.
We know your time is valuable and want to make this right. Please allow us to {reinstall/partial refund/store credit/etc.}.
Please let me know how you would like to proceed. I appreciate your business, and hope you will give {business} another try.
Sincerely,
{Name}
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Index of letter of apology templates
