Apology Letters

   Apology For Miscommunication With Client

Dear {Client},

As manager of {business}, I would like to personally apologize for our role in the misunderstanding that took place regarding {product/service}.

Upon {talking with employee/re-reading advertisement/etc.}, I can see how our {policy/pricing structure/service contract/etc.} was not clear.

If you find yourself able to give us another chance, I would like to offer you {discount/bonus service/other compensation}. Please reach out to me at your convenience via my personal {contact information} if you would like to move forward.

Again, I am truly sorry for the miscommunication.



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Index of letter of apology templates