Apology Letters

   Apology Letter Wrong Address

Dear {Mr./Mrs. Name},

I am writing to apologize for the mix-up concerning your order: {Product Name}, {Transaction Number}. Your item was shipped on-time on {Date} but was sent to the wrong address and therefore returned to our warehouse.

The incorrect information and subsequent delay were due to {reason}. We have taken the following steps to ensure that it does not happen again: {Steps}

Thank you for your patience and understanding in this matter. We would like to offer you a {percentage} discount on your next purchase at {Company Name}. Simply use the following code when placing your order: {Code Number}.



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Index of letter of apology templates