Dear {Mr./Mrs. Name},
Thank you for contacting us and expressing your issue concerning {issue}. I am sorry for the frustration and inconvenience that this caused you and would like to assure you that we are working to fix the issue immediately.
You deserve the best when you fly with {Airline} and we strive to ensure that all of our customers are treated to their satisfaction.
Please accept this {item/voucher/compensation} as a thank you for your loyal patronage to our airline. Once again, I apologize for any trouble or inconvenience you have experienced on account of technical or personnel error.
Sincerely,
{Your Name}
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Index of letter of apology templates
