Dear {Name},
On {date} you purchased {product} from {Company Name} for {amount}.
It has come to my attention that you were charged twice for this product due to a {computer error, server problem, administrative misfile, etc.}. I apologize for the mistake and deeply regret the inconvenience this may have caused you.
Attached is a corrected copy of your invoice, for a total of {amount}. We will {update the computers, retrain the staff, etc.} to ensure that this error does not happen again.
Please accept this {gift card, discount, promotional product} as an apology on behalf of me and {Company Name}.
Sincerely,
{Name}
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Index of letter of apology templates
