Dear {Name},
I'm so sorry to hear about your recent illness, and to find out that you suspect {Restaurant Name} to be the cause of it. This is deeply upsetting news, as I have always made it my first and foremost priority to serve food of the highest quality to my customers and to provide a fully satisfying dining experience to all.
Please know that we take all complaints very seriously and that I shall be launching an in-depth investigation of the incident immediately. In the meantime, should you wish to return to {Restaurant Name}, I will personally ensure that you get a reservation and are treated to a free meal.
Sincerely,
{Name}
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