Dear {Name},
I would like to extend my apologies again on behalf of {Hotel Name} for the overbooking oversight on {date}. Thank you for being so understanding and accommodating. I hope that the mix-up did not cause undue inconvenience on your trip.
We would like to express our appreciation to you, our loyal customer, by extending a {gift card/discount/free stay} at any of our locations in the {area} area in the next {amount of time}. You can call in or book online using the code {code}.
Again, I'm terribly sorry for the inconvenience. Thank you for your flexibility and understanding.
Sincerely,
{Name}
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Index of letter of apology templates
