Dear {Name},
Thank you for your feedback regarding our clinic. I understand that you were forced to wait a particularly long time for your appointment on {date}. I am terribly sorry to hear that your experience was a bad one, and that you felt both disrespected and disregarded.
I would like to apologize for our long wait time this week. {Brief description of why that occurred}. I understand that your time is valuable, and that we wasted it with the delays in our system.
I would like you to know that we are currently addressing the issue, and plan to {plan} so that our patients no longer feel dismissed or ignored. I hope that we can make it up to you on your next visit.
I apologize on behalf of {Name} and thank you for your time.
Sincerely,
{Sender}
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Index of letter of apology templates
