I'm so sorry that the {description} project slipped through the cracks. I spoke with {coworker/client/team member}, and we identified the communication breakdown. What happened was {explanation}. Essentially, we were waiting to hear back from you while you were waiting to hear back from us. Ugh!
We've already taken steps, including {measures}, to make sure that nothing like this happens again.
The good news is, we're moving forward on the project and will have {elements} to you {when}.
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Index of letter of apology templates
