Dear {Customer Name}
Please accept our most sincere apologies for the difficulties and inconvenience {issue} has caused.
At {Company Name}, we strive for the perfection of our products and services and the satisfaction of our customers. Unfortunately, due to {key staff changes, recent internal system update, office relocation, etc…}, the issue you have been experiencing slipped through process.
We guarantee that we will not let this problem persist. To ensure that this does not happen again, we are {creating company wide training sessions, installing new back-up systems, creating an internal auditing team, etc…} to return us to the high-level of quality and service our customers deserve.
{If additional action is necessary:}
You are an important and crucial member of the {Company Name} family. For the inconvenience this has caused, we are offering you with {3 months worth of service, a free upgrade, etc…}.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at {email, phone#, website, etc…}.
Yours in service,
{Company Representative}
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Index of letter of apology templates
